Durex Mutual Climax

What delivery options are available ?

When checking out you will able to select what delivery options you prefer,You can either collect your order instore from the nearest branch, or your order can be delivered to your nominated location by our approved delivery partner.

How much is the delivery cost?

The delivery charges are calculated based on your location. This is displayed on the summary page before you make payment.

How can I track my order?

As soon as your order is dispatched from the store, you’ll be notified via Email. However, you can also call 0110093269

Can I send someone to collect my order on my behalf ?

For in-store pick-up, we will only release the order to a third party upon confirmation from you through our various communication channels that someone is collecting for you, or if we have proof(order notification email) that the individual is picking it up on your behalf.

How long does delivery take after ordering ?

Your purchase will be delivered within 3 hours , if you make your order between 8:00 am and 6.00 p.m, Monday to Sunday. If you purchase after 6.00 p.m delivery will be done the next day and In the event we face challenges with delivery, you will be notified at the earliest time possible

Can I return an item?

Please refer to our returns policy.